Privacy Policy

1. Introduction

TurtleLittle is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit turtlelittle.com or purchase our products.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing address when you place an order.
• Personalisation Details: Names and initials you provide for embroidery on our products.
• Payment Information: Payment details are processed securely through our payment gateway partners and are not stored on our servers.
• Usage Data: Browser type, pages visited, time spent on pages, and other analytics data to improve our website experience.
• Cookies: We use cookies to maintain your cart, remember preferences, and improve your browsing experience.

3. How We Use Your Information

• To process and fulfill your orders, including personalisation and delivery.
• To communicate with you about your orders, including shipping updates via WhatsApp or phone.
• To improve our website, products, and customer service.
• To send promotional communications (only with your consent, and you can opt out at any time).
• To prevent fraud and ensure the security of transactions.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Shipping Partners: To deliver your orders.
• Payment Processors: To process your payments securely.
• Legal Requirements: When required by law or to protect our rights.

5. Cookies

Our website uses cookies to enhance your experience. Cookies help us remember your cart items and preferences. You can manage or disable cookies through your browser settings, though some features of the website may not function properly without them.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer support, and legal obligations. You may request deletion of your data by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt out of promotional communications at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

For any privacy-related questions or requests, please contact us at hello@turtlelittle.com or call us at +91 99900 79722.