Refund & Cancellation Policy

Last updated: February 2026

1. Personalised Products

Since all TurtleLittle products are personalised with custom embroidery (names, initials, or specific designs), they are made-to-order and cannot be resold. Therefore, we do not accept returns or exchanges for change of mind, incorrect personalisation details provided by the customer, or size/colour preferences after the order has been placed.

2. Eligible Returns

We accept returns and provide replacements or refunds only in the following cases:

  • Manufacturing Defects: If the product has a defect in the fabric, stitching, or embroidery quality.
  • Wrong Item: If you receive a product different from what you ordered.
  • Damaged in Transit: If the product arrives damaged due to shipping.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us within 48 hours of receiving your order via WhatsApp at +91 99900 79722 or email at hello@turtlelittle.com.
  2. Share clear photographs of the product showing the defect or issue.
  3. Include your order number and a brief description of the problem.
  4. Our team will review your request and respond within 24-48 hours.

4. Refund Process

Once your return request is approved, we will offer you the choice of a replacement product or a full refund. Refunds will be processed to the original payment method within 7-10 business days. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer — we will collect your bank details securely.

5. Order Cancellation

You may cancel your order within 2 hours of placing it by contacting us via WhatsApp or email. After this window, your order may already be in production and cannot be cancelled. For cancelled orders where payment was already made, a full refund will be processed within 7-10 business days.

6. Non-Returnable Items

The following are not eligible for returns:

  • Products that have been used, washed, or altered after delivery.
  • Products returned without prior approval from our team.
  • Products where the issue is due to incorrect personalisation details provided by the customer.

7. Contact Us

For any questions about returns, refunds, or cancellations, please reach out to us at hello@turtlelittle.com or WhatsApp us at +91 99900 79722.