Shipping Policy
Last updated: February 2026
1. Processing Time
Since all TurtleLittle products are personalised with custom embroidery, each item is made-to-order. Orders typically take 1-2 business days to process and prepare for dispatch. During festive seasons or high-demand periods, processing may take slightly longer.
2. Delivery Timeline
TurtleLittle currently delivers only to addresses within India; delivery outside India is not available.
After dispatch, estimated delivery times are:
- Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): 2-4 business days
- Other Cities & Towns: 4-7 business days
- Remote Areas: 7-10 business days
Please note that delivery timelines are estimates and may vary based on the shipping partner and your location. You will receive a shipping confirmation with tracking details once your order is dispatched.
3. Shipping Charges
We offer free shipping across India on all orders. No minimum order value is required. We want the joy of receiving a personalised TurtleLittle product to begin the moment you place your order.
4. Shipping Partners
We work with reputable logistics partners to ensure safe and timely delivery of your orders. All products are carefully packaged to protect the embroidery and fabric during transit.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via WhatsApp or email. You can use this to track the real-time status of your delivery. If you haven't received tracking details within 5 business days of placing your order, please contact us.
6. Delivery Issues
If your order has not arrived within the estimated delivery timeline, or if you receive a damaged package, please contact us immediately via WhatsApp at +91 99900 79722 or email at hello@turtlelittle.com. We will work with the shipping partner to resolve the issue as quickly as possible.
7. Incorrect Address
Please ensure that the shipping address provided at checkout is accurate and complete. TurtleLittle is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you need to change your shipping address after placing an order, contact us within 2 hours of placing the order.
8. Contact Us
For any shipping-related queries, please reach out to us at hello@turtlelittle.com or WhatsApp us at +91 99900 79722.